I've bought something I don't need / changed my mind.
You have a 14 day cooling off period (as per Distance Selling Regulations) where you can return your purchase for a full refund of the product value. Please note this does not allow products to be trialled for an extended period but is intended to give you the same ability to inspect a product as you would in a shop. Products must be taken good care of and returned complete to be eligible.
Please contact us within 14 days of delivery with your order number and we'll supply a return authorisation number for you to return the products to us. You are responsible for cost of shipping a cancelled order, so of course if you have any doubts over suitability / compatibility of a product - please check with us any concerns before ordering, we're happy to assist where possible with any suitability queries, and it's everyones best interests of course to make sure you get the right product first time.
My product doesn't work or has been damaged in shipping.
Contact us and we'll sort it for you as quickly as possible. Your order should reach you in perfect condition as we take great care in packaging, but should any product arrive damaged we will be able to swap it for you.
All goods (except those classed as consumables, and where stated on b-grade items) are provided with at least 12 months warranty from the date of delivery.
If you suspect a problem with your product, please provide as much information as you can regarding this to us. If you have already made steps to confirm the fault, let us know as this will help us turn things around faster for you. When you contact us, we will get back to you as soon as possible with a return authorisation (or suggestions for resolving the problem if we feel that the problem is easily resolved by yourself !) and will ask you to post back smaller items or specify a collection date for larger items. We will cover postage costs both ways for faulty goods for UK customers within 12 months of purchase, and so if you send goods back to us by post we will refund the postage costs back to your payment card upon confirmation of the product fault. For customers outwith of the United Kingdom, we will return goods at no cost but shipping costs back to us for faulty goods are the responsibility of the customer.
Please retain all product packaging and accessories in case you need to return your product at any stage within the warranty period.