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Full info on repairs / collections etc on status / coronavirus page
 

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Repairs

UPDATE

During Tier 4 Lockdown, the shop is closed, you cannot walk-in with repairs. See instructions below to complete repair request form first.

UPDATE

From our shop at 9 River Street, Ayr, Ayrshire, Kustom carry out computer repair and upgrade services on Windows Desktop and Laptops, so if you have a system that is not starting, has physical damage or needs improved we're able to help.

We're great at what we do, have a team with long-term experience and provide good quality work at fair pricing.

If you need your computer fixed, pop it in to our Ayr shop and we'll get it looked at right away.

Items we can work on:

We are not able to take on jobs on items that are not in the above list. So Macs, Phones, Tablets, Games Consoles, Televisions, Monitors, DVD Players, Car Keys... we cannot look at, sorry. If it's not a Windows computer, it's not our area.

How to organise a repair:

Repair work is carried out at our shop premises only.

UPDATE - During Tier 4 Lockdown, the shop is closed, you cannot walk-in with repairs.

We can't always advise too much in advance, but if you do have any queries feel free to email sales@kustompcs.co.uk first but typically most situations are going to be a case of bring the computer in to get any quote or recommendation.

To start a repair, complete the repair request form first which makes sure we have all of the information we need prior to dropping your computer off. We will send back a confirmation by email or text message with instructions - the computer can then be placed in our doorway (Mon-Sat 10am-6pm) and ring the bell to have it picked up. Please note, you must complete the repair request form prior to turning up.

Note that we cannot work on devices on the spot, devices are dropped-off, booked in, cleaned, then go to our workshop upstairs. We will not do any work on them at the shop counter while you wait, but will be back in touch as soon as possible and most often same-day.

 

For location of our shop and parking information - see Shop Location page. 

For our opening hours including any notes on holidays - see Opening Hours page.

Some options and costs of various repairs are shown linked on desktop and laptop items are linked above. 

 

Do you offer on-site work or have a pick up / drop off service?

We only carry out repair work on our premises as this lets us make most efficient use of time, so we do not offer work on-site at home or in offices at present. We do know some great local firms that can help with this though - so just email us letting us know where you are and what you need carried out and we'll recommend someone nearby / suitable (within Ayrshire only).

Update, [a collect / return service was offered on the previous lockdown, but in honesty, there is no time for it at this time of year, but we're happy to point you in the direction of other reliable firms that will carry out work on-site or collect / return from your door]

What to bring

For desktop computers, we only need the computer tower - power cables, keyboard / mouse, screen are not needed and should be left at home.

For all-in-one or laptop computers, please bring the power charger cable if possible. We do have spares for most but not all models, so it's best if you can bring yours.

If carrying out work that involves using the Windows operating system, if the computer has a password to login, please be able to give us this when booking in the computer to avoid any delay in work being carried out.

Timescales

We'll take a quick look at any computer when you bring it in - if it's a quick job we'll sometimes handle it there and then (such as a graphics card install). Most repair work involving software is completed in 1-3 days. Repair work that involves parts being brought in specially may take longer - such as spare parts for laptops like screens, keyboards, plastic casings, as these are often unique and will need to be brought in.

Clicking for the list of services below gives indicative timescales on job completion.

We always complete work promptly at our end, and give you updates along the way by email or SMS Text Message.

We do not charge more for a faster service - we simply provide a premium service to all of our customers. Gold service as standard, if you like.

Costs

Once we have had a quick look at your computer we will be to advise of cost of repair, and where possible will indicate these before booking in. You can see costs for common services by clicking in one of the sections below for desktop or laptop computers. On consistent jobs we show a fixed price, but where work involved may vary we show a typical cost range. Anything involving replacement parts will of course vary from different computers but we have tried to give as much indication as possible so that you have a ballpark cost known before coming in.

Desktop PC Repairs / Upgrades

Laptop Repairs / Upgrades