Privacy policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site and browse anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your location information when registered will show you delivery rates on product pages, and save time in checkout)
  • To improve our website
    (we use Google Analytics to understand how people use our website and how they get there)
  • For customer service
    (we retain correspondence to assist with future enquiries)
  • To process transactions
    • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product. That is, your contact / delivery information will be provided only to our shipping companies for getting your order to you.
  • To send periodic emails
    • The email address you provide on your order will be used to send you information and updates pertaining to your order only.
    • We will send you an email newsletter only if the checkbox 'Mailing list' is selected when registering your account. If you want to unsubscribe, follow the instructions at the bottom of one of these emails, or on the website click My Account > Profile and in the profile details section remove the tick from the Mailing List box.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

Our full site transmitted via secure TSL 1.2 and our two payment gateways (SagePay and Paypal) for fully PCI compliant and secure - submissions encrypted into our Payment gateway providers databases are only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. We do not have access to the card details ourselves. 

Do we use cookies?

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. The only exceptions are trusted third parties who assist us in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. Specifically, this is limited to courier / mail firms to deliver your order, and in the case of finance applications, to Close Brothers Retail Finance.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. (Google Analytics and monitoring click-through volumes of any adverts) 

Third party links

We may link to third party sites - such as YouTube videos or manufacturer pages. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 29.09.2017