Shop + Gaming Area Closed. Website Orders as normal / Local Delivery available.
Full updates posted here - [Coronavirus / Opening Status Page]
 

Opening Status and Coronavirus Updates

[Page Updated 30th March 2020]

Shop Closed

On 23rd March, the government stated that all non-essential shops must close for at least 3 weeks, so as of 24th March we have closed. There's not really much we can do other than comply with this order and hope we can open again soon.

Depending on the government review, realistically the earliest we may open would be 13th April. We'll follow the advice and update as soon as we can welcome you in again. Update - going by info provided in recent updates from government, the initial 3 week closure is likely to be extended, it could well be months.

Local Delivery

A local delivery option has been added for those in Ayr and surrounding towns to get items sameday - this now appears as a checkout option in much the same way as a 'collect from store' option always did, and ordering up till 4pm will be delivered to you that evening.

For full details and instructions, see this page https://www.kustompcs.co.uk/local-delivery

Repairs / Upgrades

Updated - Email us for repair or upgrade enquiries (sales@kustompcs.co.uk) and we'll do our best to accomodate. A couple of details, we really only want to take on critical work just now - niggles that can wait are best being left as such, but for anything that needs worked on as soon as possible we can either schedule an appointment for drop-off at our door or organise collection and return to you if you're not able to do so. 

Note that currently we may need to apply a little more selection about which works we take on. Jobs that we possibly entertained taking a look at it in the shop in the past may not be accepted at the moment where we don't think there's a strong case for repair, thanks for your understanding.

Mail Order

Although our shopfront is closed we can still send items by Royal Mail and courier at present.

For mail order items, this is currently unaffacted domestically although understand in some regions deliveries may be impacted (Italy, Spain for instance) - simply, if you know your own area is in lockdown, parcels may not arrive in a timely fashion. For the moment, deliveries within the UK are largely unaffected, although increased purchasing of supplies may be putting some strain on the courier / mail network but it should be no worse than the typical Christmas rush.

Just bear in mind that a lot of people around the country and ordering goods to home so give allowance for delivery time accordingly. We publish estimates of delivery time in the checkout and take these as reasonable guidance but can't be explicitly guaranteed, but our despatch times as normal.

 

GameGrid Gaming Arena

[This falls at least under the same rules as the shop, however, the opening date may be later - it depends on recommendations of when spaces occupied by groups of people would be considered safe. It may be months away. Right now, we don't know]

The GameGrid Arena is currently closed as of 6pm Friday 20th March - we can't provide access to the PCs just now. 

It's not nice news, but we must follow the governtment advice and encourage social distancing - cafes, pubs, restuarants and other leisure facilities have been advised to close, and we need to follow suit.

We'll re-open the area again as soon as it's reasonable to do so and will of course update this page and post on our social media channels.

Any thing else we can help with?

Pop us an email to sales@kustompcs.co.uk and we'll do our best to help. We may be limited in what we can do just now but our contact method will still be continually monitored as usual.

Stay safe, everyone.