Shop closed for walk-ins - Click and Collect only, use website for purchases.
Full info on repairs / collections etc on status / coronavirus page.
 

Opening Status and Coronavirus Updates

[Page Updated 28th January 2021]

Shop Closed

The shop remains closed to walk-ins - this is likely to remain the case for some months yet.

We are still working but it is behind closed doors. 

Anything you need, info should be on the website or below, or for any questions pop us an email to sales@kustompcs.co.uk 

Do not travel to the shop to ask a question, we won't handle any sales queries at the shop door - contact us by email if there's anything you need assistance with.

Collections of orders at the shop

Click and collect just now - either buy on the website, pick the delivery method as 'collect from shop' and your items will be ready within the hour. We'll email you to confirm when ready to go including instructions for collection. Or if you're stuck on any choices, or need something reserved for payment at the door please email to sales@kustompcs.co.uk 

There's a doorbell at the shop door to ring and if you just say your name there, your order can be handed out to you in the doorway (or for larger items we'll carry out to your car). 

Please maintain social distancing and treat it as if you are going into a shop - ideally wear a face covering and we'll either hand over small items at arms length or place larger items in the doorway (or carry them to your car for you)

Repairs / Upgrades

Repairs must be booked in advance  - please remember, to avoid wasting time, we don't work on anything that isn't a Windows computer - see our repairs section for full information. Macs, Consoles, Tablets, Phones - and anything else that's not a Windows computer - are not what we do.

Complete the repair request form before travelling, we'll confirm by email or text message that your ticket is booked.

Do not turn up without completing the repair form first, once this is done we'll send back a confirmation advising if it's something we can do along with instructions

Note - We're not working on stuff on the spot, you can drop-off and we'll text you when ready - if it's quick it will be ready quickly but we are not standing with you and working on your computer at the shop counter. Any incoming devices are dropped off, cleaned, then go upstairs to the workshop.

Our repairs page has more information on repairs and costs.

Computer Quotes / Gaming PCs 

Only available by filling out the quote form. Complete the form here at home - https://www.kustompcs.co.uk/system-quote-form/  

Please bear in mind, we have a few folk saying they're waiting for the shop to open - to emphasise, we won't be returning to doing any quotations in store any time soon and since March last year the method has been that you complete the quote form yourself and we come back to you by email. 

If you need a computer quote, please go ahead and fill out the quote form now as the process won't be any different for at least the first half of 2021.

We have some stock of refurbished systems which can be bought online - https://www.kustompcs.co.uk/pc-systems/desktops/refurbished-gaming-desktops/ 

Mail Order

We are despatching as normal but delivery times may be longer and this should be assumed - don't expect anything next day at the moment and we cannot guarantee as such. Royal Mail items in particular are taking significantly longer than usual in some areas.

Just bear in mind that a lot of people around the country and ordering goods to home so give allowance for delivery time accordingly. We publish estimates of delivery time in the checkout and take these as reasonable guidance but can't be explicitly guaranteed, but our despatch times as normal.

Update - in mid-December we have restricted some mail order options. Admittedly with delivery times being erratic, the Royal Mail Tracked 48 option was disabled, as were all international shipping options. Combination of slow delivery times, missing items and then compounded further with tailbacks for items leaving the UK, and then Brexit arriving soon we've decided to just stick to UK deliveries only for now.

Admittedly with some items considered a higher-risk of fraud, porch theft and requiring additional supports - sales of items like memory, processors, motherboards, graphics cards and monitors are no longer offered by mail order and are just sold with systems or locally only.

GameGrid Gaming Arena

We'll update here as soon as we have a definite way forward. Of course information will be updated here, on the facebook and on our discord channel when we have further news. Hopefully during 2021 we can get this moving again in some form - realistically at this rate it will probably be into the summer time before we can see this running again.

Any thing else we can help with?

Pop us an email to sales@kustompcs.co.uk and we'll do our best to help. 

Stay safe, everyone.