[Page Updated 27th December 2020]
Updated - The shop remains closed to walk-ins
We are still working but it is behind closed doors. Unfortunately a multitude of reasons force this - we have a queue of work to complete for Christmas, we are currently down by 3 staff members and following a personal berevaement of the store owner this week he is not able to work at full capacity and will need to allow for family time and funeral arragements.
Anything you need, info should be on the website or below, or for any questions pop us an email to firstname.lastname@example.org
Do not travel to the shop to ask a question, we won't handle any sales queries at the shop door - contact us by email if there's anything you need assistance with.
Click and collect just now - either buy on the website, pick the delivery method as 'collect from shop' and your items will be ready within the hour. We'll email you to confirm when ready to go including instructions for collection. Or if you're stuck on any choices, or need something reserved for payment at the door please email to email@example.com
There's a doorbell at the shop door to ring and if you just say your name there, your order can be handed out to you in the doorway (or for larger items we'll carry out to your car).
Please maintain social distancing and treat it as if you are going into a shop - ideally wear a face covering and we'll either hand over small items at arms length or place larger items in the doorway (or carry them to your car for you)
Repairs must be booked in advance - please remember, to avoid wasting time, we don't work on anything that isn't a Windows computer - see our repairs section for full information. Macs, Consoles, Tablets, Phones - and anything else that's not a Windows computer - are not what we do.
Complete the repair request form before travelling, we'll confirm by email or text message that your ticket is booked.
Do not turn up without completing the repair form first, once this is done we'll send back a confirmation advising if it's something we can do along with instructions
Note - We're not working on stuff on the spot, you can drop-off and we'll text you when ready - if it's quick it will be ready quickly but we are not standing with you and working on your computer at the shop counter. Any incoming devices are dropped off, cleaned, then go upstairs to the workshop.
Our repairs page has more information on repairs and costs.
Only available by filling out the quote form. Complete the form here at home - https://www.kustompcs.co.uk/system-quote-form/
Cut-off for Christmas enquiries was clearly advertised as 7th November - we're concentrating on existing work as a priority before any new requests. Enquiries made now are not guaranteed availability for Christmas, we already have a significant queue of work and parts supply is limited.
For new builds, we can't commit to further orders just and those who made their requests prior to the cut-off of 7th November are getting first shout at build slots. If we have availability again in December we'll post up saying so, but for the moment our position is that we won't be working on any further Christmas orders that have not been quoted already.
Customers who have had a quote will be getting a reminder about ordering cut-offs and collection info during November.
We have some stock of refurbished systems which can be bought online - https://www.kustompcs.co.uk/pc-systems/desktops/refurbished-gaming-desktops/
We are despatching as normal but delivery times may be longer and this should be assumed - don't expect anything next day at the moment and we cannot guarantee as such. Royal Mail items in particular are taking significantly longer than usual in some areas.
Just bear in mind that a lot of people around the country and ordering goods to home so give allowance for delivery time accordingly. We publish estimates of delivery time in the checkout and take these as reasonable guidance but can't be explicitly guaranteed, but our despatch times as normal.
Update - in mid-December we have restricted some mail order options. Admittedly with delivery times being erratic, the Royal Mail Tracked 48 option was disabled, as were all international shipping options. Combination of slow delivery times, missing items and then compounded further with tailbacks for items leaving the UK, and then Brexit arriving soon we've decided to just stick to UK deliveries only for now.
Admittedly with some items considered a higher-risk of fraud, porch theft and requiring additional supports - sales of items like processors, graphics and monitors are no longer offered by mail order and are just sold with systems or locally only.
We'll update here as soon as we have a definite way forward. Of course information will be updated here, on the facebook and on our discord channel when we have further news. Hopefully during 2021 we can get this moving again in some form.
Pop us an email to firstname.lastname@example.org and we'll do our best to help.