Shop re-opened - Please Read this link before visiting - [Coronavirus / Opening Status Page]
 

Opening Status and Coronavirus Updates

[Page Updated 27th July 2020]

Shop Open

Updated - the shop front door will be open for walk-ins as of Monday 29th June. We return to our previous opening hours of Monday to Friday 10am-6pm and Saturday 10am-5pm.

Please note below =

  • Masks - It is law in Scotland to wear a mask when visiting shops from 10th July. We would encourage this is observed sooner to get in the habit / practise of it, but note that from Friday 10th July it is law to wear a mask when visiting shops.
    Please put your face covering on *before* entering the door.
  • Maximum 2 people per group - ideally visit alone where possible but if one parent is coming in with their child for an enquiry or to pick up an item that is okay. Bringing in a crowd is not allowed just now.

  • Maximum 2 groups - so that is, we're having maximum of 4 customers in the shop at once to avoid any crowding. Our reception space allows for this but no more. If both spaces at the shop counter are occupied, if you could come back in a moment or wait at the door that would be ideal.

  • Quick Visits Only - To make sure everyone has a fair chance to come in, please understand that repairs are on a drop-off basis only and we will not investigate or support any requests at the shop counter. For computer build quotes, we can fill out the quote form with you but will follow up by email with recommendations and explanation - we won't be doing this in the shop for now. You can fill out the quote form from home for computer builds here - system quote form.

    Please remember - if you've got questions about upgrades or repairs, just pop us an email to sales@kustompcs.co.uk and we'll get back to you as soon as possible. Just visit the shop for drop-offs and pickups. We can't do consultations in store and have other folk queued outside waiting.

  • Observe distancing instructions - We have screens fitted on the counter to stand in front with positioning marked on the floor. For safety of our staff and other customers, please respect these.

Local Delivery / Collections of orders at the shop

Updated - although the shop is open we'll continue to offer the local delivery service in the evenings at least in the near future.

A local delivery option has been added for those in Ayr and surrounding towns to get items sameday - this now appears as a checkout option in much the same way as a 'collect from store' option always did, and ordering up till 5pm will be delivered to you that evening.

For full details and instructions, see this page https://www.kustompcs.co.uk/local-delivery

Updated - 

If you know already which items you need, it would be great if you could order on the website in advance of your visit. This saves time and allows more customers to visit but also reduces the amount of cleansing required on card machine in the shop or from handling cash.

If you want to collect an order from the shop, add to cart on the website and after you enter your address in checkout, pick the 'collect from shop' delivery method. You'll get an 'order ready for collection' email shortly afterwards (during opening hours) to confirm the order is picked out and ready for pickup. Just let us know your name when you are in and it will be ready to go for you right away.

Repairs / Upgrades

Updated - 

Can bring your Windows computer or laptop in to the shop now for repair. (Please remember, to avoid wasting a trip we don't work on anything that isn't a Windows computer - see our repairs section for full information)

Optionally, if you would prefer to minimise time in the shop, the repair request form that was used during lockdown is still available online and can be used to book a repair in advance. 

We'll confirm by email or text message that your ticket is booked.

Repairs can be dropped off in our shop now.

If you are shielding and nobody else can transport your computer in, we can organise a collection and drop-off to you within a 10 mile radius (eg Ayr, Prestwick, Troon, Monkton, Coylton)

Note - We're not working on stuff on the spot, you can drop-off and we'll text you when ready - if it's quick it will be ready quickly but we're not doing any 'on the spot' stuff at the shop counter. Any incoming devices are dropped off, cleaned, then go upstairs to the workshop.

Our repairs page has more information on repairs.

Mail Order

We are despatching as normal but delivery times may be longer and this should be assumed - don't expect anything next day at the moment and we cannot guarantee as such. Royal Mail items in particular are taking significantly longer than usual in some areas.

Just bear in mind that a lot of people around the country and ordering goods to home so give allowance for delivery time accordingly. We publish estimates of delivery time in the checkout and take these as reasonable guidance but can't be explicitly guaranteed, but our despatch times as normal.

Interntional shipments have been restricted - we will send only small items like cables and spare parts. Higher value items are now limited to UK and Ireland only. For things like keyboards, these will no longer be exported elsewhere.

GameGrid Gaming Arena

Update -  There is no date for entertainment venues to open, it was expected during Phase 3 but at the moment the Scottish government have not advised a date for indoor entertainment venues to open.

Additionally, we are making changes to the area and this may affect opening schedule. We're working on ventilation, spacing, and the 10 PCs in the room were put up for sale (if there's any left you can grab one here). There will be 6 newer / faster systems built in their place, and hopefully we can maybe go back up to 10 computers again next year.

As soon as we know a date, we'll write it here - but simply just now it's not something we can give a firm answer on.

Additional - it's likely the GameGrid arena will be open alternate hours to the shopfront at first to allow distancing. This will typically mean initial options will be evening schedules with tickets sold online in advance as spaces will be limited.

Any thing else we can help with?

Pop us an email to sales@kustompcs.co.uk and we'll do our best to help. 

Stay safe, everyone.